Refund policy

RETURN & EXCHANGE POLICY

At 3ive Collective, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Exchange Policy

We offer exchanges within 7 days of receiving your order. Items must be:

• Unused and unworn
• In original condition
• With all tags and packaging intact

Return Policy

Returns are only accepted in case of:

• Wrong item received
• Damaged product
• Size issue from our side

Non-Returnable Items

The following items cannot be returned or exchanged:

• Used or washed products
• Products without tags
• Items purchased on sale or clearance

Exchange Process

To request an exchange or return:

1. Email us on 3ivecollective@gmail.com with your order details.
2. Share clear pictures if the item is damaged or incorrect.
3. Once approved, our team will guide you through the process.

Shipping Charges

Customers are responsible for exchange shipping charges unless the mistake is from our side.

Refund Policy

Refunds are only issued if the requested item is unavailable for exchange. Refund processing may take 5–7 working days.

Contact Us

For any questions regarding your order, feel free to contact us:

Phone: +92 311 146 6683
Email: 3ivecollective@gmail.com